T-Mobile employee: I used vacation time to go to the bathroom
A former T-Mobile employee going through a difficult pregnancy says she was told to clock out every time she used the bathroom, as her visits were too frequent.
ome stories make you wonder.
Some, however, make your eyeballs cease to move.
This, for example, is the story of a T-Mobile employee who says she was made to clock out to use the bathroom.
Which, to the average objective eye, seems a trifle inhumane.
Kristi Rifkin was employed by T-Mobile in its Nashville, Tenn., call center. It seems that, on the whole, she felt her job was relatively sweet music.
However, things changed when she fell pregnant for the second time.
As ABC News reports, her pregnancy was tough. On the advice of a doctor, she had to drink a lot of water.
There are consequences when you drink a lot of water. They're not enjoyable, but they are inevitable.
As she described in a blog post on MomsRising.org, call center employees are measured by "adherence."
This sticky term is a measure of how long they spend each day on the phone.
Naturally, if she saw to her natural needs a lot during the day, this might cut into her sticky time, which would create a sticky situation.
She wrote: "Essentially the message was, 'You can go, but understand that if you don't meet that metric at the end of the day, week and month, we have the opportunity to fill your seat.'"
She says she tried to not eat and drink. That wasn't exactly easy. She says her boss told her to get a doctor's note.
She explained:
Management reasoned that if I had to log off the phone, it meant one more T-Mobile customer would be stuck in the cue (sic). That meant longer and longer waits for customers to get their issues handled. Or if I was off the phone, I wouldn't be making sales. And that all was inexcusable.
