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Minnesota man asked to leave Southwest flight after critical tweet

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28 Jul 2014 17:08 #204048 by chairman
(Reuters) - A Minnesota man and his two sons were asked to leave a Southwest Airlines flight after the man sent a tweet complaining about being treated rudely by a gate agent.

Duff Watson said he was flying from Denver to Minneapolis on Sunday and tried to board in a spot for frequent flyer privileges he held and take his sons, ages 6 and 9, with him, even though they had a later spot to board the plane.

The agent told him that he would have to wait if he wanted to board with his children. Watson replied that he had boarded early with them before and then sent out a tweet that read "RUDEST AGENT IN DENVER. KIMBERLY S. GATE C39. NOT HAPPY @SWA."

Watson told TV broadcaster KARE in Minneapolis on Wednesday that after he boarded, an announcement came over the plane asking his family to exit the aircraft. Once at the gate, the agent said that unless the tweet was deleted, police would be called and the family would not be allowed back onboard.

"We get bounced off the plane, and it turns into a completely different situation and escalated for reasons that are quite honestly silly," said Watson, who eventually boarded and flew back home, after agreeing to delete the tweet.

Southwest said in a statement that a customer was briefly removed from the flight, and as an airline, it has no intention to stifle customer feedback on social media.

"Our decision was not based solely on a customer's tweet," it said, adding it offered the customer vouchers as a gesture of goodwill

Always tell someone how you feel because opportunities are lost in the blink of an eye but regret can last a lifetime.
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  • boquiesse
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28 Jul 2014 18:07 #204068 by boquiesse
That man is an idiot. Southwest damn right.

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  • May102014
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29 Jul 2014 10:35 #204133 by May102014
Oh my fellow Americans. The sense of entitlement and not getting your way is always the norm for some of my fellow citizens in America. I've seen people at airports lose their minds when the employee is simply doing their job. I'm not saying the woman wasn't probably rude but it's stupid to put their information on social media for wider exposure and possibility of the woman losing her job or worse. I hate to say but some people are crazy!

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  • SeanM
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29 Jul 2014 12:10 #204147 by SeanM
On the contrary i believe in individual rights, the man thought the lady was rude, so he tweeted about it, its not like he put her social security number or anything, so its no private information, but the most appalling thing was that, he was forced to remove his freedom of expression to get a good that he himself paid....if he wasn't satisfied with the service, he wasn't satisfied with the service and he should have the right to voice his displeasure... The Airline and the Agent is out of order.

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